Introduction

At Love & Light With Mala, every product is carefully selected, cleansed, energised, and packed with love and positive intentions.

We request our customers to carefully review the product details, specifications, and descriptions before placing an order.

1. Order Cancellation

• An order can be cancelled only before it has been processed or shipped.
• Once an order has been packed or dispatched, it cannot be cancelled.
• To request a cancellation, customers must contact us as soon as possible through our official WhatsApp or contact details.
• Once a cancellation is approved, the eligible refund will be processed to the original payment method.
• Any applicable payment gateway or transaction charges may be non-refundable.

2. Returns & Refunds

Due to the personalised, cleansed, and energised nature of our spiritual products, crystals, and other spiritual items, we generally do not accept returns or exchanges once an order has been delivered.

However, a replacement or refund may be considered in the following situations:

• The product received is different from the product ordered.
• The product is damaged during transit.
• An item is missing from the package.

Any such issue must be reported to us within 24 hours of delivery, along with the required proof and supporting evidence.

3. Unboxing Video is Mandatory

For any claim regarding a damaged, broken, incorrect, or missing product, customers must provide a continuous and unedited unboxing video showing:

• The sealed package before opening.
• The shipping label clearly visible.
• The complete opening of the package.
• The product and packaging received.

Claims submitted without proper unboxing proof may not be accepted.

4. Damaged Products

If your order arrives damaged or broken during transit, please contact us within 24 hours of delivery and provide:

• Clear photographs of the damaged product and packaging.
• A complete, continuous, and unedited unboxing video.

After reviewing the submitted evidence, Love & Light With Mala may offer a replacement or eligible refund, depending on the circumstances and product availability.

5. Products Damaged After Delivery

Love & Light With Mala will not be responsible for damage caused after the product has been delivered, including damage resulting from:

• Improper handling
• Accidental breakage
• Misuse
• Improper storage
• Normal wear and tear

Customers are responsible for following any product care and usage instructions provided with their purchase.

6. Refund Processing

Once a refund has been approved, the eligible refund amount will be processed to the customer's original payment method.

The time taken for the refund amount to reflect in the customer's account may vary depending on the applicable payment gateway, bank, or financial institution.

7. Non-Refundable Situations

Refunds or replacements will generally not be provided in the following situations:

• The customer changes their mind after the order has been shipped.
• The customer does not like the product after receiving it.
• The product has been used, altered, or damaged by the customer.
• The customer provides insufficient proof for a damage or missing-item claim.
• The customer fails to report the issue within the specified 24-hour period.
• The customer provides an incorrect or incomplete shipping address and the order cannot be delivered as a result.

8. Important Note

Crystals, spiritual products, and energised items are purchased for spiritual, personal, and decorative purposes.

Any descriptions regarding spiritual properties, energies, benefits, or intended uses are provided for informational and spiritual purposes only. Such descriptions should not be considered a substitute for professional medical, financial, psychological, or other professional advice.

9. Contact Us

For any questions or concerns regarding order cancellation, replacement, or refund, please contact Love & Light With Mala through our official contact or WhatsApp details available on the Website.

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